Complete Accident Management

Credit Hire

  • Available to your clients who are involved in a not at-fault vehicle accident
  • Eligible clients receive a like-for-like vehicle^ for the duration of their repairs
  • Indigo recover all costs for the hire from the at-fault party’s insurer

^we make the greatest effort to match vehicles, however this can be subject to availability

First Notification of Loss (FNOL)

  • Efficient, sympathetic first response and FNOL service to support drivers unfortunate enough to be involved in a road traffic incident
  • Instantly forward a completed ‘claim form’ as required, removing the burden from the broker
  • Provide reassurance, towing and onward transportation as required
  • If required, we can refer the client to a network of repairers who specialise in high quality repairs while keeping the repair timeframe to a minimum
  • 24/7 team of experienced claims handlers who are dedicated to delivering great levels of customer service and an accurate liability assessment at the time the FNOL is taken
  • Where possible all hire car costs are on-charged to the third party insurer reducing clients’ costs and possible increases in premium^

^If the claim is non-recoverable, we can arrange a replacement vehicle and charge the client’s insurer directly if they have hire car cover under their policy or alternatively offer preferred reduced rental rates

Accident Management

  • Complete management of the client’s claim from the moment the incident occurs until their vehicle is back on the road
  • Management of the client’s repair process with regular client updates throughout the repair process as required
  • Provide you with live access to all client claims and data
  • Comprehensive reporting
  • Management of under excess repairs including third party recovery and independent assessment of repair costs maintaining cost control
  • Bespoke product as per the client’s needs