Carbar, Indigo aim to automate roadside assistance

A new partnership between Carbar and accident management provider Indigo Vehicle Solutions aims to automate roadside assistance during an accident.

Typically, any road accident leads to even more hardship after the incident. The driver is forced to manage the repair, liaise with the insurer and third party. If they are lucky, they might get a replacement car.

Carbar customers won’t have to go through that hassle. The partnership will see Indigo Vehicle Solutions manage all the inconvenience of dealing with the insurer and arranging the repair. They will even deliver a replacement car so Carbar customers are back on the road.

‘At Indigo, we understand how upsetting being involved in a motor vehicle accident can be. We   provide a total accident care solution from the moment the incident occurs until their vehicle is back on the road’ explains Nicole Godfrey, Marketing and Communications Manager, Indigo Vehicle Solutions.

The agreement already adds a new level of service to the Carbar+ subscription offering. Moving forward however, Carbar will leverage its technology to automate this process. After an accident a notification will pop up on your phone, asking if you would like to contact Indigo Vehicle Solutions.

“Our CarbarConnect system already monitors the health of your car. When our app is completed early next year, it will prompt you after an accident as to whether you need assistance.” Carbar cofounder and CEO Des Hang said.

“We started Carbar with a mission to ease the car sales process. But what we’ve found is that we can use technology to streamline other parts of vehicle use. This is something we’ll be exploring further as we rollout more services.”

“Over the years we have come to view the accident management sector as one that is ripe for innovation and change. We look to partner with companies that want to enhance their own customers experience. We’re excited to partner with Carbar to achieve this for their customers. Indigo operates nationally 24/7 and can have customers mobile after an accident in as little as an hour after the incident’ Nicole said.

Carbar launched it’s ‘Netflix for Cars’ service, Carbar+ in August 2018. Starting at $169 a week, it allows users to subscribe to a car on a weekly rate. Every three months customers can swap their car for free.

About Carbar
Based in Melbourne, Carbar is a tech company that assists Aussie drivers to buy and sell their cars without all the hassle. In addition to car sales, Carbar also launched Australia’s first car subscription service in 2018. The company has taken part in the Melbourne Accelerator Program and the Caltex Spark Accelerator.



Media Contact – Nicole Godfrey, Marketing & Communications Manager, [email protected]