In most cases insurance companies co-operate with us and we will have no problem with the payment of your rental bill. However, certain insurance companies want to make life as difficult as possible for us in the hope that it will deter you from using us.
Accordingly, to allow us to recover your costs, you must co-operate with Compass if asked to do so as set out in the Mandate. On some occasions, this may include us issuing legal proceedings in your name against the at-fault party and you needing to provide evidence in support of your need for a hire car and how long you had it for. If an insurance company does start talking to you about what we may and may not do then please do contact us or speak to the company that referred you so that we can (allay any concerns you may have).